Verizon account holders can print a return shipping label two ways: by requesting one from a Verizon representative or by logging on to the My Verizon account feature on the main w...Quite frankly, it was a slap in the face. I called Verizon and asked them what was going on and now they're telling me "Your router was never marked as returned, we need a tracking number from the store in order to verify or else we can't do anything." I went to the store and all he can give me is the email receipt I attached above for the return.Yes, UPS will take care of packaging and returning the equipment, no charge. Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. They would want you to return cable boxes and modem/router devices and their power cords.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Jan 14, 2014 · Contacted local verizon wireless and begged to speak with a u.s. verizon residential cust serv rep and yes, the older model Actiontec MI424-WR Rev. E is obsolete and does not have to be replaced and you will not be assessed a non-return fee for it.But there was no UPS return shipping label in the box. And I can't find any way to get this question answered outside of "pay $14.99 a month for premium support!" ... If you have a local Verizon store they might take equipment returns, not all do, I would call first. _____ Justin FiOS TV: Extreme HD, Internet: 50/50, Digital Voice ...I talked with someone in returns and they said I can just go to a UPS store and give them my order number and they'll return it. I don't have any order numbers in my email and can't get ahold of customer service over the phone. I just need someone to find my order number within my account info so I can drop off my stuff at the UPS. store.You must return the Verizon FiOS equipment by June 10, 2015 . If this date is missed, or if the equipment is damaged and it is deemed outside of normal wear and tear, an unreturned equipment charge of up to $650 will be applied to your account for each piece of equipment that is not returned or may be damaged. ORDER DETAILS: Order Date:May 11, 2015Seal the box with your old equipment and apply the return label provided over the original shipping label. Contact the carrier for drop off locations closest to you. Option 3: Return to The UPS Store Please bring all equipment you need to return to the nearest The UPS Store location. These locations will package, box and process your equipment ...Accessibility Resource Center Skip to main content. Personal Business. StoresUPS Lost my return and I need Verizon to enter the claim. 06-02-2022 04:17 AM. I dropped off my phone at USPS post office using the Verizon supplied return label. I forgot to note the tracking number. Verizon claims they did not receive the return phone and charged me 740.00. They said that they would take the charge off my account after a ...Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.Installation of Fios TV includes connecting up to three televisions with existing coaxial outlets (including installation of set-top boxes) and programming the Fios TV remote control for your set-top boxes and televisions. Additional TVs can be set up for an additional charge. Our technicians will also perform needed outside work, including ...11-30-2023 12:10 AM. I went to a verizon store on 10/7/23 and a sales associate informed me that I was qualified to try their 5g home internet device free for 30 days. I requested two devices to try out. After two weeks I noticed that the 5g internet was not working for our house so I decided to call on 10/15/23 to cancel the service.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Oct 28, 2023 · Step 3: Package Your Verizon Equipment. After gathering all the necessary equipment, it’s time to package them securely for return. Start by disconnecting all cables and wires from the devices. Take care to wrap delicate items, like remotes, in bubble wrap or place them in padded envelopes to prevent damage during transit.24/7 automated phone system: call *611 from your mobile. Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.01-08-2009 06:58 AM. If you live in PA, there are no stores (and probably other locations). You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns. Be sure to record serial number (s) and get a receipt from the shipper in case of billing problems later.I missed my delivery and called UPS (already had an account set up) and asked if I could pick up my package this evening after the truck returns, I was informed Verizon was not allowing it. Verizon was not allowing any changes to delivers, which is new because last year I did pick it up from UPS. 0 Likes. Correct answer: My phone is set to be ...Verizon stores. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Learn about options to get your online wireless orders shipped to you from Verizon.Find out what to do if your Verizon mobile device or accessory hasn't arrived. Learn the steps to take if your package went missing after the carrier delivered your order. This page is for help with missing shipments from Verizon. For info about reporting the loss or theft of a mobile phone you were already using, visit our Lost or stolen phone ...Jan 19, 2009 · Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.I cancelled my Verzion service when I moved in April. I was given 30 days to return the equipment and I did so with the shipping box and UPS label Verizon sent to me. I put the equipment in the box and dropped it off with UPS. Verzion said it never recieved the equipment. Because Verizon genereated ...You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. 0. 0. Cancel.Mar 3, 2023 · First thing you would want to do is pack everything neatly in a box. Apply the provided Verizon return label to the outside of the box. Head to the nearest UPS store and ship it from there. Keep the UPS tracking code in a safe place. See also Cox Equipment Return - Avoid Fees - Updated Guide 2024. If you don’t know where the nearest UPS store ...Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).Yes. You can return Verizon equipment through UPS mail. In fact, it is quite easy to do following the guidelines below. Call the Verizon customer support team. Request them to register a return shipping label. Wait for the shipping label to arrive. Then pack the equipment and paste the shipping label as instructed.Any UPS store will accept the return. You can use the packaging and shipping label we provided, but it isn’t required. The UPS Store scans the equipment’s serial numbers, packages and ships the returned equipment. Be sure to keep the return receipt for your records.Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.Contacted local verizon wireless and begged to speak with a u.s. verizon residential cust serv rep and yes, the older model Actiontec MI424-WR Rev. E is obsolete and does not have to be replaced and you will not be assessed a non-return fee for it.February 20 Answer . Thank you for reaching out here at the Spectrum Community. There are several ways to return equipment through an official UPS store or you can drop off at one of our stores. Click through the link I provided and it will explain everything a bit further. Let us know if you have any other questions.Step 3: Package Your Verizon Equipment. After gathering all the necessary equipment, it’s time to package them securely for return. Start by disconnecting all cables and wires from the devices. Take care to wrap delicate items, like remotes, in bubble wrap or place them in padded envelopes to prevent damage during transit.Correspondingly,can i return verizon equipment to store? To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Return Options: Return rented equipment to The UPS Store nearest you. Equipment serial numbers will be scanned and returned to Verizon.See the Best Buy return and exchange policy for info on returning or exchanging laptops, cell phones and other items. ... mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers. Restocking fees. Some items we sell (see below for the detailed list) have a restocking fee ...EDIT: A quick call to local UPS Store, I need to have a return documentation from Verizon in order to ship Fios equipment with them. The lady in the UPS store said that they cannot process the equipment unless it is accompanied by this paper.The verizon cable box return locations locations can help with all your needs. Contact a location near you for products or services. ... there are no fees charged for returning your Verizon equipment. ... have the option to request a prepaid return shipping label from Verizon and ship all boxes and accessories back through UPS instead of ...03-28-202306:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an unreturned item.If your Verizon equipment came from an authorized retailer, you must return the equipment to that store. Verizon FIOS equipment can be returned via UPS or returned to some Verizon FIOS stores, but not all stores will take returns. Remember to check the Verizon Store Locator for the most up-to-date information on store locations, hours, and ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Wait time to speak to someone in customer service is ridiculous!!!! Been on hold for 1 hour and 15 minutes. Verizon never sent the return shipping label for my trade in, all they sent was an empty box. Your customer service is TERRIBLE!!!!!01-21-202209:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...I used the verizon return label to return a brand new IPhone I ordered by mistake. UPS shows the package was picked up and made it to the next town where it has been sitting for 3 days. A rep told me it was probably lost and I need verizon to open the claim but I can't find anyone in verizon who will do that for me.Mon-Sat: 10 am – 8 pm, Sun: 12 pm – 6 pm. Verizon Wireless. 1619 Rockville Pike, Rockville, MD 20852. (301) 881-0200. Mon-Sat: 10 am – 8 pm, Sun: 12 pm – 6 pm. These locations are subject to change, so we recommend contacting your preferred location beforehand to ensure that they still accept Verizon equipment returns.I returned my Verizon equipment years ago via UPS. I am still getting calls from a third party claiming I didn't. Each attempt ups the cost, then offers me a "discount" to pay for equipment I returned years ago.Edg1. Community Leader. 08-17-2019 06:07 AM. Call 1-800-Verizon (8008374966) and type in your phone/account number say you want to return equipment to the prompt. Just called and got through in five minutes. As far as returning goes they will either send you a box or you can drop off at UPS.Equipment Returns in 3 Easy Steps with The UPS Store. By J T. Ramsay | Oct 30, 2014. If you didn't see the news today, we're working with The UPS Store to make it easier than ever for our customers to return their equipment. Seriously it couldn't be simpler…and it's free. (Photo: AP Images) If you didn't see the news today, we're ...Long story short for some reason I was sent a Home Control & Automation Starter Kit when I moved my FiOS service, which I did not want. I called to cancel the service and return the kit, using a UPS label provided by Customer Service and well within the cancellation period. Yesterday I got a notific...First thing you would want to do is pack everything neatly in a box. Apply the provided Verizon return label to the outside of the box. Head to the nearest UPS store and ship it from there. Keep the UPS tracking code in a safe place. See also Cox Equipment Return - Avoid Fees - Updated Guide 2024. If you don't know where the nearest UPS store ...Here are some options to manage this process: Prepaid shipping labels and boxes. Provide a prepaid shipping label and box for returning work equipment. This method simplifies the retrieval process by having the former employee pack the equipment and drop it off at a shipping location. Using third-party services.You can return Verizon equipment to any of the Verizon store locations or select Verizon Fios TV stores if you have bought them directly. Moreover, equipment can also be returned via UPS mail. In any case, you have to sent them back within 30 days of purchase or Verizon will charge you for a late fee per day that exceeds 30-day …Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.Learn about using 5G wireless home internet and the router Verizon provides. Get troubleshooting tips and support. Find out what to do if you're moving or need to return Verizon's home internet equipment. For information about managing your 5G Home Internet service plan, visit our 5G Home plans FAQs. Where should I put the 5G Home Internet ...Existing equipment you must DISCONNECT AND RETURN • Video Media Servers(s) with their Power Cord(s) CURRENT VIDEO MEDIA SERVER 3. Place your old Video Media Server(s) with Power Cord(s) in the shipping box and return them to Verizon using the pre-paid label. Or, bring the equipment to any UPS store where they will pack and ship it for free. 2 ...I have called for 7 weeks in a row. Return box was sent w/o a return label. They had no problem when I wanted to purchase the internet box!!! Email and phone confirmations were amazing. But with a return, it's all promises. No one has the authority to check it out and send me the return label. ...Hey Verizon: I have called, emailed, and called about 10 more times. UPS lost the equipment I sent to return to you, and now UPS refuses to open an investigation becasue they tell me it has to be initiated by Verizon. So of course, I call Verizon (about 10 different times) and am given the run around by every one I speak with.Return rented equipment to the Verizon or the UPS Store nearest you. You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon (Be sure to get a receipt for your records) Contact Verizon at 1.800.Verizon (1-800-837-4966) if you have any questions.Jul 5, 2016 · Verizon claims I never returned my equipment. 07-05-2016 11:12 AM. I closed my account on 6/7, received the return package supplies on 6/15, and mailed back my modem and cable card on 6/20. Checked with UPS and they listed it as delivered so stupid me I threw the receipt away thinking it was all set. Now Verizon is claiming they never received ...If you go to the Verizon store, they can print you a pre-print label (but they can not provide a box, or ship it for you, or process the return). Take that pre-print label to UPS and ship it off. Within 1 week you should get an e-mail saying it was received. I regret returning it because I really liked the service (performance, pricing ...EDIT: A quick call to local UPS Store, I need to have a return documentation from Verizon in order to ship Fios equipment with them. The lady in the UPS store said that they cannot process the equipment unless it is accompanied by this paper.03-28-202306:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an unreturned item.The voicemail I get everytime says that a return UPS box has been sent to me (I never received one) and to return all remaining equipment or get slapped with non-return of equipment charge. ... I called the Verizon store where I returned the equipment (1 standard box, 1 remote controller) before my move, they have verified my return over the ...People from this sub mentioned the return equipment process involves contacting the CS (phone/online, don't remember), print a return label sent to your email, and bring it to a certain Verizon store. Reply reply ... (21 MAR) and I finally received a USPS letter from Verizon printed 14 MAR with a print-out UPS return label. There's no kit. It's ...Re: I returned equipment weeks ago, but Verizon has not received it. tns2. Super User. 04-27-2014 02:29 PM. Always get a receipt from UPS for equipment you send back. Verizon, and most cable/satellite companies, are notorious for not knowing about what equipment was returned.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...03-28-202306:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an unreturned item.. The price is $50 per share, a 17% premiumNov 17, 2011 · I was supposed to get a return shipp Mar 1, 2020 · I'm getting ready to return Fios equipment from my parents house. I was not instructed to have a label or box but was told to just take the equipment to one of the stores listed. They appear to be UPS stores. Again, I was not sent or given any labels/boxes. Is this correct? Can I just take the equipment as is to these locations for drop off?24/7 automated phone system: call *611 from your mobile. Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused. If you really would prefer a store, chec The local UPS had me call the national UPS hotline and they told me that there would in fact be a charge and that the order ID # didn't really mean anything to them. ... All I want is to return my equipment free of charge like I'm supposed to be able to do and not have to spend another 3 hours dealing with this. Can someone from Verizon please ...Correspondingly,can i return verizon equipment to store? To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Return Options: Return rented equipment to The UPS Store nearest you. Equipment serial numbers will be scanned and returned to Verizon. Stores near null. Enter a zip code, city or state...
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